Instructional design experience
I started my instructional career in 2016. I excel as an instructional designer by creating, editing diverse media, deploying LMS learning activities, and enhancing online learning experiences.
I innovate by translating PowerPoint content into eLearning material and ensure course effectiveness through client feedback analysis and continuous improvement.
In the development of an online course, I, as a multimedia designer, I’m responsible for crafting captivating and interactive visual and audio elements, such as graphics, animations, videos, and gamification.
My contributions elevate the learning experience, simplifying intricate concepts and captivating the learners.
Instructional design software skills
Design Process
When I’m developing my online training course I use the ADDIE instructional design model I begin by analyzing the situation in the Analysis phase, where I identify the learning objectives with the subject matter experts and understand the learners’ needs.
I then move to the Design phase, where I craft the course structure and content with senior instructional designers.
In the Development phase, I create supplemental materials like audio, video, animations. I incorporate the clients corporate identity in order to be consisted with the clients brand values.
During the Implementation phase, the course is delivered to the eager learners. Finally, in the Evaluation phase, we assess the course’s effectiveness and make necessary improvements. This iterative approach ensures that we create a well-structured and effective online training program.
Presentation Skills
Welcome to my online course on Presentation Skills!
In this engaging program, I’ll guide you through various types of presentations. Together, we’ll delve into the benefits of honing your presentation skills and the importance of effective presentations in both personal and professional settings.
Let’s get started!
Professionalism and work ethics in the workplace
Background
As a leading delivery company our organization is committed to providing exceptional service to our customers while upholding the highest standards of professionalism and ethics. However, recent incidents have raised concerns about the behavior of some delivery drivers and their adherence to company policies and ethical guidelines.
Case Study
Michael, one of our delivery drivers, has been consistently receiving complaints from customers about his unprofessional conduct. Several customers have reported instances where Michael was rude, impatient, and disrespectful during delivery interactions. Additionally, there have been allegations of John mishandling packages, failing to follow delivery instructions, and even making unauthorized entries into customers’ homes.
Upon further investigation, it becomes clear that Michael’s behavior is not an isolated incident but rather a pattern of misconduct that has persisted over several months. Despite receiving warnings and corrective feedback from his supervisors, Michael’s behavior has not improved, and the situation has escalated to the point where it is impacting our company’s reputation and customer satisfaction.
Analysis
What is the course about?
In today’s dynamic work environment, professionalism and ethics are crucial for personal and company success.
Join us to learn core principles of workplace conduct, from respectful communication to ethical decision-making. By the end, you’ll not only understand professionalism but also feel empowered to practice it daily. Equipped with practical tools, you’ll navigate any situation with confidence, fostering a culture of excellence and respect. Together, let’s ensure our company thrives in the ever-evolving landscape.
Why is this course needed?
In the delivery business, professionalism means representing the company honestly, treating everyone respectfully, and mastering effective communication. Making sound decisions amid challenges like time constraints or safety concerns is crucial. Balancing speed with safety and ensuring package confidentiality upholds trust with both the company and customers.
What are the challenges and areas of improvement?
One of our delivery drivers, has been consistently receiving complaints from customers about his unprofessional conduct. Several customers have reported instances where Michael was rude, impatient, and disrespectful during delivery interactions. Additionally, there have been allegations of Michael mishandling packages, failing to follow delivery instructions, and even making unauthorized entries into customers’ homes.
Upon further investigation, it becomes clear that Michael’s behavior is not an isolated incident but rather a pattern of misconduct that has persisted over several months. Despite receiving warnings and corrective feedback from his supervisors, Michael’s behavior has not improved, and the situation has escalated to the point where it is impacting our company’s reputation and customer satisfaction.
Who is the target?
This online course is about professionalism and ethics it is super important for delivery workers. It gives you the knowledge, skills, and mindset you need to do your job well, stick to the company’s values, and help create a work environment where everyone feels respected.
You’ll learn through easy lessons, useful tools, and real examples that fit the challenges of delivery work.
By the end, you’ll feel more sure about what you’re supposed to do, more confident in yourself, and committed to doing your job with professionalism and ethics every day.
Design
What learning barriers do students face?
Considering the target audience of primarily black male Africans from townships and disadvantaged backgrounds with limited computer literacy, barriers to learning may arise. Accessing course materials, understanding navigation, and completing assignments could pose challenges.
To address this, content should be culturally relevant, using simple language, local examples, and cultural sensitivity. Moreover, engaging participants through interactive, practical activities tailored to their experiences can enhance motivation and interest, bridging the gap between course content and daily work relevance.
Will the course be video only or will there be interactive components?
I have to create a user-friendly interface with simple navigation. Include a basic tutorial at the beginning of the course to familiarize them with the platform.
Use plain language, avoid complex terminology, and provide translations if possible. Incorporate relatable examples that resonate with their experiences.
Ensure the course is accessible on various devices, including smartphones. Provide downloadable resources for offline use if internet is not accessible
I will also add interactive components and gamification to make the course more practical for the learner, also adding videos and voice overs to give learners a more memorable experience
How can the course be made accessible for different learning needs?
Visual Aids and Graphics:
Use clear and visually appealing graphics, diagrams, and infographics to illustrate complex concepts. Visual aids can aid comprehension for visual learners and those who may struggle with text-heavy content.
Interactive Activities:
Incorporate interactive activities, simulations, or real-life scenarios that encourage active participation and engagement. This promotes hands-on learning.
Multimodal Content:
Provide information in various formats, including text, audio, video, and interactive elements.
Storyboard
Style guide
Development
What learning sequence will be used?
MODULE 1
Slide 1.2 – Introduction
Slide 1.3 – What is professionalism and work ethics in the workplace
Slide 1.4 – Scenario
Slide 1.5 – Activity 1 Drag and Drop
MODULE 2
Slide 2.1 – How to practice good work ethics
Slide 2.2 – Scenario
Slide 2.3 – Activity 2 – Drag and Drop
MODULE 3
Slide 3.1 – Good work ethics practical tools and strategies
Slide 3.2 – Scenario
Slide 3.3 – Activity 3 – Drag and Drop
Feedback
Slide 4.1 – Feedback from Ipeleng Pitsi
It is important to allow learners to create a meaningful training course that will create a connection between concepts learned in the training course and real life situations.
Once the training course has been created we will have to do test for errors like grammar and spelling and ease of navigation.
The course will be delivered online and learners will be able to access it via the learning management system
What software will be used?
Articulate Storyline
Moodle CMS
Adobe Create Software:
Adobe After Effect
Adobe Illustrator
Adobe Photoshop
Adobe Audition
Implementation
In the phase we focus on the delivery and monitor of the training course
The course is uploaded to an LMS called Moodle, with pre-set delivery options including who is enrolled, pass rates, and collection of feedback, as well as delivery, tracking, and reporting.
Learners will be provided with manuals to use at the beginning of the course to show them how to navigate on and use elements in the course, they will be notified about the start and completion dates of the program.
Evaluate
What will focus on will include
Did we meet the goals as set out in the analysis phase?
Take feedback and place back into the analysis phase.
Identify other training requirements.
Possible change in media types or approach.
What we want to achieve and how we will measure it
At the end of the training course the learner will develop professional skills that go beyond just benefiting their career; it can also contribute to personal growth and confidence. As they become more proficient in their job and interactions with others, they may find themselves more confident and capable in various aspects of their lives.
Feeling competent and respected in your role can lead to increased job satisfaction. When you’re confident in your abilities and proud of your work, you’re likely to enjoy your job more.
Strong communication skills are essential for fostering positive relationships with customers, understanding their needs, resolving issues effectively, and ultimately, contributing to customer satisfaction and loyalty.
Inevitably, there will be times when customers encounter problems or have complaints. Strong communication skills enable you to address these issues calmly, empathetically, and efficiently. Clear communication can de-escalate tense situations and lead to satisfactory resolutions.